What time is check-in/check-out?
Check-in is from 2pm, check-out before 11am. Late check-out is possible on request with extra fee. For groups: check-out before 10am.
Is the Hotel price per person or per room?
The price indicated is always per room, per day, not per person - only city tax is not included.
Is city tax included in the rate?
No, the city tax is due in cash on arrival.
Is breakfast included?
Yes, it is
Which languages are spoken in the hotel?
Hotel staff are multilingual; we speak English, French, Spanish, German, Dutch and Italian.
Do you accommodate for non-smokers?
Yes. The hotel is smoke-free, except for the garden.
Is there a restaurant?
No, we haven’t but we can suggest some local restaurants nearby.
Are there parking facilities?
Yes, we have a private parking beside the hotel. The fee is € 30,00 per day. Ask when you arrive.
Are the rooms equipped with a TV?
Yes, international satellite TV comes as standard.
Do you have fast internet connection?
Yes, the hotel has high speed fiber internet with extra fee. There is a free internet point in the lobby.
Are the rooms equipped with telephone?
Yes, including direct dialling.
Do you operate a Shuttle Service to and from the airport?
Yes, we have a shuttle service on request: it costs € 25,00 from and to the Florence Airport. Ask the reception.
Is the hotel close to the train station?
Santa Maria Novella Railway Station is 600 meters away.
Can we settle the bill on arrival?
Yes, of course.
Are the rooms air conditioned?
Yes. All rooms are air conditioned.
Do you have rooms with balcony or terrace?
Yes, we do. Some rooms overlook our private garden and one Piazza Indipendenza.
How many floors are there?
There are 4 floors – served by an elevator.
Do you have a swimming pool?
No, we don’t
Do you have a fitness room?
No, but we can recommend various fitness centers in the surrounding area.
Are pets welcome?
Yes, your pet is welcome. For allergic reasons of other guests, your pets is not allowed in our breakfast room.
Follow our pet guests on Instagram #donatellolovespets